Refund Policy
We're committed to your satisfaction. Here's everything you need to know about requesting refunds for nivolarento's financial analysis services.
Our Commitment to You
At nivolarento, we stand behind the quality of our financial analysis services. We get that making decisions about your business finances is serious stuff, and sometimes things don't work out as expected.
This policy outlines when refunds are available and walks you through the process. We've designed our refund framework to be straightforward because nobody should feel trapped in a service that isn't delivering value.
Who Qualifies for Refunds
Not every situation warrants a refund, but we've identified common scenarios where clients reasonably expect their money back. Here's what makes you eligible.
Service Not Delivered
If we haven't provided the analysis or reporting you paid for within the agreed timeframe, you're entitled to a full refund. No questions asked.
Technical Issues
When our platform experiences prolonged technical problems that prevent you from accessing your data or reports for more than 72 hours, we'll process your refund.
Early Cancellation
Cancel within 14 days of purchase and you'll receive a prorated refund based on services not yet delivered. This applies to all subscription plans.
Quality Concerns
If the analysis provided contains significant errors or doesn't meet the scope outlined in your service agreement, you may qualify for a partial or full refund.
How to Request Your Refund
Contact Our Support Team
Email support@nivolarento.com with your account details and the reason for your refund request. Include your order number and any relevant documentation that supports your claim. We respond to all requests within one business day.
Review and Assessment
Our team will review your request within 3 business days. We may reach out for additional information or clarification. In some cases, we'll try to resolve the underlying issue before processing a refund.
Decision Notification
You'll receive a clear explanation of our decision via email. If approved, we'll outline the refund amount and expected processing time. Denials include specific reasons and any alternative solutions we can offer.
Payment Processing
Approved refunds are processed within 5-7 business days. The funds will appear in your account based on your bank's processing schedule, typically within 7-10 business days from approval.
Common Refund Scenarios
Monthly Subscription Cancellation
You can cancel your monthly subscription at any time. If you cancel mid-cycle, you'll retain access until the end of your billing period. No partial refunds are issued for monthly subscriptions unless there's a service failure on our end.
Exception: First-time subscribers who cancel within 14 days receive a full refund regardless of usage.
Annual Plan Early Exit
Annual subscribers who cancel before their term ends receive a prorated refund minus any months already used at the monthly rate. For example, if you paid for an annual plan but cancel after 3 months, we'll refund the remaining 9 months minus a 20% administrative fee.
Timeline: Refunds for annual plans take 10-14 business days to process due to additional verification.
Custom Analysis Projects
One-time analysis projects can be cancelled before work begins for a full refund. Once our analysts start working on your project, refunds are calculated based on work completed. We provide detailed breakdowns of time invested.
Milestone approach: Projects broken into phases allow for partial refunds if you're unsatisfied after the first phase.
Duplicate Charges
If you've been charged twice for the same service due to a technical error, we'll refund the duplicate charge immediately upon notification. These typically process within 2-3 business days.
Service Downgrade
Switching from a higher tier to a lower tier mid-cycle? You'll receive a credit for the difference applied to your next billing cycle rather than a direct refund. Credits never expire and can accumulate.
Processing Times and Expectations
| Refund Type | Review Time | Processing Time | Total Timeline |
|---|---|---|---|
| Standard Subscription Refund | 1-3 business days | 5-7 business days | 6-10 business days |
| Technical Issue Refund | Same day verification | 3-5 business days | 3-6 business days |
| Annual Plan Prorated Refund | 3-5 business days | 7-10 business days | 10-15 business days |
| Custom Project Refund | 5-7 business days | 7-10 business days | 12-17 business days |
| Duplicate Charge Refund | Immediate upon verification | 2-3 business days | 2-4 business days |
Refund Payment Methods
We process refunds back to your original payment method whenever possible. This ensures security and simplifies tracking on your end.
Credit/Debit Cards
Refunds appear as credits on your statement within 7-10 business days. Your bank's processing schedule may add 2-3 days.
PayPal
Funds return to your PayPal account within 5-7 business days and are immediately available for use or withdrawal.
Bank Transfer
Direct refunds to Australian bank accounts typically process within 3-5 business days once approved.
Account Credit
You can opt for nivolarento account credit instead, which posts immediately and includes a 10% bonus toward future services.
When Refunds Aren't Available
Transparency matters. Here are situations where we can't process refunds:
- Services already delivered and accessed, unless there's a documented quality issue within the first 14 days
- Requests made more than 60 days after the charge date without extenuating circumstances
- Violations of our Terms of Service, including sharing account credentials or misusing our platform
- Change of mind after actively using the service for more than 30 days on monthly plans
- Third-party integrations or add-on services purchased through external providers
- Free trial conversions where you failed to cancel before the billing date (though we send multiple reminders)
Questions About Your Refund?
Our support team is here to help you through the process. We'd rather solve problems than process refunds, so let's talk.
This refund policy is effective as of January 2026 and applies to all services purchased on or after this date.